Job Overview
We are hiring an Operations Manager to oversee our day-to-day business operations. The role requires development and implementation of production strategies, policies and practices to enhance organisational effectiveness.
The Operations manager is a senior position in the organisation. You will have to plan, manage and implement schedule to ensure deadlines are met, and maintain a high quality standard of production and delivery. The Operations manager will interact with the management team to ensure effective and efficient production processes.
Overall, the Operations manager will play a crucial role in building our market reputation by ensuring that the final products meet strict quality standards. The position is significant to help us meet the expectation and needs of our customers and clients. If you understand all aspects of business operations and production of goods/services, then we are waiting to hear from you!
Job Responsibilities
- Manage and improve the effectiveness and efficiency of business processes and functions.
- Coordinate activities that affect operational decisions and business requirements.
- Responsible for the production, procurement, and planning of daily operations.
- Manage budgets and costs effectively.
- Monitor and control expense according to allotted budget.
- Address customer issues and complaints in a timely manner.
- Build strong relationships with internal and external stakeholders.
- Undertake stock control and checks to ensure accuracy of inventory records.
- Maintain accurate and clear documentation for operational procedures and activities.
- Work in compliance with company policies and procedures.
- Ensure team follows standard operating procedures for all operational functions.
- Provide operational support and guidance to staff.
Job Requirements
- Strong background and experience in business management, operations or related field.
- Excellent knowledge of general finance and budgeting, including profit and loss, balance sheet and cash flow management.
- Demonstrated commitment to high professional ethical standards in a diverse workplace.
- Demonstrated leadership and vision in managing staff groups and major projects or initiatives.
- Ability to delegate work tasks effectively.
- Excellent communication and interpersonal skills.
- Excellent computer skills and proficient in Excel, Word, Outlook and Access.
- A degree in business administration, management or a similar field.
